Returns

• Custom engraved bats are not returnable except as noted under the "Phoenix Challenge" program (see bottom of home page for details) 
• Unused items or those that qualify for return under the "Phoenix Challenge" program are accepted for return with notification within 10 business days from receipt date. Item(s) must be shipped back within 15 business days, at the customer's expense, for a full refund less initial shipping cost.
• Bats containing flaws in finish or in wood will be exchanged at Phoenix Bats' (PBC) expense. Phoenix Bats must be notified within 10 business days of receipt of any problem. At that time PBC may request visual evidence of the issue. Should PBC request the product be returned, a return authorization shipping label will be issued for shipment back in original packaging, at PBC's expense. Once received, and verified that the bat contains a flaw, the replacement bat will be shipped FedEx Ground within 2 business days at PBC's expense.